Google Forms Add-ons and Microsoft Add-ins FAQ

Everest Web Deals provides several Google Workspace add-ons and Microsoft Office add-ins, including:

• Choice Eliminator for Google Forms™
• Form Choice Limiter
• Form Response Limit
• Form Field Limit
• Form Field Range / Form Ranger
• Form Limit Timer
• Form Quiz Timer
• GPT Quiz Generator for Forms
• Function by Color
• Form Migrator
• AI Tools for Excel

Choice Eliminator for Google Forms™ limits individual choices and uses a custom Everest Web Deals form URL. It does not remove choices from the original Google Form. Instead, it disables, hides, or strikes through unavailable options.

Form Choice Limiter limits individual choices directly in the original Google Form. It may remove or hide options when limits are reached.

Form Response Limit limits the total number of responses to a form or opens/closes the form based on date and time.

Use:

• Choice Eliminator for high-volume choice limiting and strikethrough/disabled options.
• Form Choice Limiter if you need to use the original Google Forms URL.
• Form Response Limit if you need to limit total form submissions.

No. We do not recommend using multiple limiter or timer add-ons on the same form.

Using multiple limiter add-ons can cause:

• Choices to disappear too early
• Incorrect counts
• Options being removed by another add-on
• Forms closing unexpectedly
• Configuration conflicts

Use only one limiter add-on per form.

No. Support is currently available by email only.

Please paste the add-on name, form edit link or custom add-on URL, and exact error message directly in your email text:

everestwebdeals@gmail.com

If you want to limit each time slot individually:

• Use Choice Eliminator or Form Choice Limiter.

If you want to limit total form submissions:

• Use Form Response Limit.

Use:

• Form Response Limit
• Form Limit Timer

For quizzes, use:

• Form Quiz Timer

Use:

• Choice Eliminator for high-volume sign-ups or strikethrough display.
• Form Choice Limiter if you must use the original Google Form URL.

Use Form Quiz Timer.

Use Form Response Limit.

Use Form Choice Limiter, because it uses the original Google Forms URL.

Choice Eliminator requires the Everest Web Deals custom URL.

Usually yes. Contact support with your license key and request the transfer.

Usually yes. Contact support with your license key and request the transfer.

Choice Eliminator works through a custom Everest Web Deals URL so it can display unavailable options as disabled, hidden, or strikethrough without modifying the original Google Form.

The URL looks like:

https://form.everestwebdeals.co/?form=<FormId>

Respondents must use this URL for limits to work.

No. If respondents use the original Google Forms URL, Choice Eliminator cannot enforce the limits.

You must share only the add-on-provided URL with respondents.

The original Google Forms respondent URL should remain private.

Check the following:

1. Are respondents using the custom Everest Web Deals URL?
2. Did you click Save in the add-on configuration?
3. Are limits set for each option?
4. Are you using only one limiter add-on?
5. Has the original Google Forms URL been shared accidentally?
6. Has your license expired?

If the issue continues, share your form with support as an Editor.

The most common reason is that respondents are using the original Google Forms URL instead of the Choice Eliminator URL.

Choice Eliminator only works when respondents submit through:

https://form.everestwebdeals.co/?form=<FormId>

No. Choice Eliminator does not remove choices from the original Google Form.

It shows unavailable choices as:

• Disabled
• Strikethrough
• Hidden, depending on your settings

Yes. Choice Eliminator is better suited for high-volume submissions than Form Choice Limiter.

However, if many users submit at exactly the same moment, some users may briefly see a “Please wait” message and need to retry.

Possible causes include:

• Limits were already reached
• Existing responses need to be synced
• Configuration was not saved
• Domain restriction settings have a typo
• Browser cache/session issue
• Temporary service issue

Try:

1. Open the add-on configuration.
2. Click Save.
3. Refresh the custom form URL.
4. Test in an incognito window.
5. If unresolved, share the form with support as an Editor.

If you deleted a response directly in Google Forms, open the add-on configuration and click Save to sync the response counts.

For future deletions, use Response Manager so the counts update automatically.

Open your Google Form, then:

1. Click the puzzle-piece add-ons icon.
2. Select the add-on.
3. Click Response Manager.

Not always.

Google Sheets contains a copy of form responses. The original response data is stored in Google Forms. Response Manager edits the original form response, but the spreadsheet may still contain old copied data.

You may need to export responses to a new spreadsheet or manually update the sheet.

Choice Eliminator may not work properly with file upload fields because Google restricts access to those fields.

If you need file uploads, consider using Form Choice Limiter instead.

Form Choice Limiter limits how many times each individual option can be selected in a Google Form.

Example:

• Monday session: 10 seats
• Tuesday session: 15 seats
• Wednesday session: 20 seats

Each option can have its own limit.

No. Form Choice Limiter limits individual choices, not the total number of form submissions.

To limit total submissions, use Form Response Limit.

Common causes:

1. Another limiter add-on is installed.
2. Old responses from a previous session are being counted.
3. The option text was changed after responses were collected.
4. Some respondents selected multiple checkbox options.
5. Responses existed before you clicked Save.
6. Another script or add-on is modifying the form.

Google Sheets is only a copy of form responses. The original data is stored in Google Forms.

Also, Form Choice Limiter counts selected options. If one respondent selects two checkbox options, that counts as two selected choices.

Form Choice Limiter starts counting after you click Save in the add-on configuration.

Responses submitted before the first save may not be counted.

If your form already has responses, set the remaining limit instead of the total limit.

Example:

If your option limit is 12 and 9 responses already exist, set the remaining limit to 3.

Google Forms treats changed option text as a new option.

Even a small change, typo correction, or extra space creates a new option for counting.

To fix:

• Set the limit based on remaining available spots, or
• Revert the option text exactly to the previous version.

This is expected Google Forms behavior.

When Form Choice Limiter removes or modifies an option, Google Forms may remove the section-routing logic for that option.

Workaround:

Use Choice Eliminator for Google Forms™, which does not remove choices from the original Google Form.

It can work for normal use, but if many users submit at nearly the same time, limits may be exceeded by one or more responses.

For high-volume forms, use Choice Eliminator for Google Forms™.

Form Choice Limiter does not fully support choice grids.

For grid-type questions, use Choice Eliminator for Google Forms™.

Yes. Increase the limit for that option and click Save.

Form Response Limit can:

• Limit total form responses
• Close a form after a specific number of submissions
• Open or close a form at a scheduled date/time
• Show a custom closed-form message
• Notify the form owner when the form closes

No. Form Response Limit limits the whole form.

To limit individual answer choices, use:

• Form Choice Limiter
• Choice Eliminator for Google Forms™

Check:

1. Did you click Save in the add-on?
2. Is the form published?
3. Is the form accepting responses?
4. Is another add-on installed?
5. Did many users submit at the same time?
6. Are you logged into the correct Google account?

If unresolved, share your form with support as an Editor.

Possible causes:

• Incorrect time zone
• Incorrect enable/disable date
• Multiple Google accounts causing trigger errors
• Too many time-based triggers
• Another script or add-on controlling the form
• Form was manually opened or closed

Yes.

In Form Response Limit, enable Custom closed form message and enter your message.

If the form is already closed, you may need to update the message directly in Google Forms:

1. Click Published or Accepting responses.
2. Turn accepting responses off.
3. Edit the message shown to respondents.
4. Save.

No. Once the form is closed, no further responses are accepted.

Workaround:

Add a waitlist link in the custom closed-form message.

Example:

This session is full. To join the waitlist, please complete this form: [waitlist link]

Resetting the add-on configuration does not delete Google Form responses.

However, deleting/resetting responses in Google Forms or using a restore/reset feature that clears responses can permanently delete response data.

AI Tools for Excel is a Microsoft Excel add-in that helps users clean spreadsheet data, fix formula errors, remove duplicate rows, generate Excel formulas, and explain formulas using plain-language instructions inside Microsoft Excel.

Helpful links:

• AI Tools for Excel
• AI Tools for Excel Help Center

1. Open Microsoft Excel or Excel for the web.
2. Go to Home > Add-ins.
3. Search for AI Tools for Excel or Everest Web Deals.
4. Click Add.
5. Accept the required permissions.
6. Open the add-in from the Excel Home tab.

If you do not see it, go to Home > Add-ins > My Add-ins and open AI Tools for Excel.

Yes. AI Tools for Excel is free to install and includes a 30-day free trial. After the trial, users may stay on a limited free plan or upgrade for full access.

The limited free plan includes Explain Formula and Generate Formula. Pro features include Smart Formatter, semantic duplicate detection, Preview Before Apply, Fix Errors with AI, formula generation, formula explanation, and priority support.

Yes. AI Tools for Excel is built around Preview Before Apply for important bulk actions. For example, formatting, duplicate detection, and error-fixing tools can show proposed changes before they are applied to the worksheet.

This helps users review AI suggestions before changing business-critical spreadsheet data.

Smart Formatter helps clean and standardize messy spreadsheet values.

It can help with:

• Numbers stored as text
• Extra spaces
• Inconsistent capitalization
• Wrong decimal separators
• Messy phone numbers
• Dates, currency, and similar values

Users can choose a formatting strategy such as Most Common, AI Suggested, or From Settings before applying changes.

Duplicate Deletion helps find and remove duplicate rows or values in Excel.

It can compare rows as combined records instead of checking only one cell at a time. Users can review grouped duplicates, confidence scores, and a preview before deleting.

Delete options may include:

• Delete entire rows — removes duplicate rows and shifts remaining rows up.
• Delete values only — clears duplicate values while keeping row structure and formatting.

Fix Errors with AI scans a worksheet for common formula errors and suggests fixes in plain language.

It can help review errors such as:

• #DIV/0!
• #VALUE!
• #REF!
• #NAME?
• #N/A
• #NUM!

Users can review the explanation and proposed fix before applying the change.

Generate Formula creates Excel formulas from plain-English instructions.

Example prompt:

If the value in A1 is greater than 100, return "Approved". Otherwise, return "Review".

The add-in can generate a formula and insert it into the active cell or selected range.

Explain Formula helps users understand what an Excel formula does in simple words.

The tool can show:

• The original formula
• The purpose of the formula
• A step-by-step explanation

This is useful when reviewing complex formulas before editing or sharing a workbook.

Try these steps:

1. Close and reopen the task pane.
2. Restart Excel.
3. Check your internet connection.
4. Try Excel for the web.
5. Turn off aggressive browser extensions or content blockers if using Excel on the web.
6. Make sure your company firewall or proxy allows required Microsoft and Everest Web Deals domains.

Please include the issue details in text so support can review faster:

• Your Excel version
• Whether you use Excel desktop or Excel for the web
• The exact error message
• The name of the tool you were using
• A short description of what you expected and what happened

You can also chat with our personal AI assistant for quick help before contacting support.

Open your Google Form and click the puzzle-piece icon in the top-right area. Then select the add-on name.

Try:

• Use a desktop browser.
• Make sure you are editing the form, not viewing the respondent link.
• Refresh the page.
• Check whether add-ons are disabled by your Workspace admin.

Usually no. Google Workspace editor add-ons are best configured from a desktop browser.

Yes. Respondents can usually submit forms from phones if the form URL works on mobile.

The Google Workspace administrator may need to approve the add-on.

Ask the admin to allow the add-on in the Google Admin Console.

It means your organization restricts third-party add-ons. Contact your Google Workspace administrator.

No. Only your organization’s Google Workspace administrator can approve, install, allowlist, or remove add-ons.

If it says the add-on was installed by your administrator, only your Workspace admin can uninstall it.

Recommended:

• Form is published.
• Responders can access with Anyone with the link, unless using domain restrictions.
• Original Google Forms respondent URL is kept private.
• Use add-on-provided respondent URL.
• If sign-in or response copy is needed, configure it in the add-on when required.

Usually due to Google account/session issues or restricted form settings.

Try:

• Disable Google Forms native sign-in requirements.
• Configure sign-in requirements through the add-on if needed.
• Use incognito mode.
• Confirm form sharing is set correctly.

Check both Google Forms settings and add-on settings.

If you do not want sign-in:

• Turn off sign-in requirement in Google Forms.
• Turn off sign-in requirement in the add-on configuration.

Choice Eliminator supports allowed domain settings. Add allowed domains separated by commas in the add-on configuration.

Enable:

• Sign-in required
• Allowed domains
• Limit to one response if appropriate

This usually happens when multiple Google accounts are logged in.

Fix:

1. Log out of all Google accounts.
2. Log back in only with the account used to install the add-on.
3. Try again.

Or use an incognito/private browser window.

This is usually a Google account session issue.

Try logging out of all Google accounts and logging back in only with the form owner account.

Google add-ons sometimes load slowly.

Try:

1. Refresh the page.
2. Wait 30–60 seconds.
3. Open the add-on menu again.

If still unresolved, try incognito mode with only the correct Google account signed in.

Possible causes:

• Multiple Google accounts logged in
• Wrong active account
• Form owner and add-on installer are different
• Workspace admin restrictions
• Temporary Google add-on loading issue

Try:

• Incognito mode
• Logging out of all accounts
• Creating a copy of the form
• Sharing the form with support as Editor

Common causes:

• Form is not published
• Form is closed
• Form is not accepting responses
• Google Forms sharing settings are restricted

Fix:

1. Publish the form.
2. Set responders to Anyone with the link.
3. Make sure the form is accepting responses.
4. Save again.

Google limits the number of triggers per form/script.

Fix options:

• Make a copy of the form and configure the add-on on the copy.
• Remove old triggers in Apps Script.
• Use only one timer/limiter add-on.

This is commonly caused by multiple Google accounts logged in or an account mismatch.

Try:

• Log out of all Google accounts.
• Log in only with the correct account.
• Use incognito mode.

Your Google Workspace administrator may have restricted the add-on or related Google service.

Contact your Workspace administrator and ask them to allow the add-on.

Often caused by:

• Multiple Google accounts
• Wrong active account
• Missing access to the form
• Form deleted or moved
• Add-on installed under a different account

Try incognito mode with only the correct account.

Google has a daily quota limit for the account or script.

Wait until the quota resets, or reduce add-on/script usage. If urgent, share the exact error message text with support.

Publish the form before using the add-on.

It may be a Google account/session issue or unsupported form state. Try:

• Publish the form.
• Make sure it is accepting responses.
• Use incognito mode.
• Log in with only the correct account.
• Send exact error message text if unresolved.

Google Forms may detect duplicate choices in a question.

Check for:

• Identical option text
• Extra spaces
• Hidden characters
• Duplicates in dropdown or multiple-choice lists

Remove duplicates and save again.

This is usually a reCAPTCHA configuration issue on the Everest Web Deals form/quiz page.

Send support:

• Form URL
• Exact error message text
• Time of issue

Support/developer may need to fix it.

This usually indicates a certificate issue.

Send support:

• URL
• Exact error message text
• Browser error code, such as net::ERR_CERT_DATE_INVALID

Google reCAPTCHA may detect unusual or automated traffic.

Support may need to unblock the form or block malicious IP addresses.

Send support:

• Custom URL
• Exact error message text
• Error message
• Approximate time issue started

The license key is sent to the email address entered in the payment form.

If you paid with PayPal, it is usually sent to your PayPal-associated email address.

Check:

• Payment email inbox
• PayPal email inbox
• Spam/junk folders

Send support:

• Add-on name
• Payment email
• Work email
• Payment date
• Amount paid
• Payment method: PayPal or Stripe
• Transaction ID or receipt number

1. Open a Google Form.
2. Click the puzzle-piece add-ons icon.
3. Select the add-on.
4. Open License.
5. Enter the license key.
6. Click Apply.
7. Refresh the page and check the expiration date.

Yes. Sign in with the Google account that should use the license, open the add-on’s License menu, and apply the license key.

A license can usually be reassigned only once.

Common causes:

• You are using the key with the wrong add-on.
• You copied extra spaces.
• The key has already been reassigned.
• You are signed into the wrong Google account.
• Payment has not fully processed yet.

Paste the exact message shown on the License screen when contacting support.

Usually yes.

Support may be able to transfer your license to another Everest Web Deals add-on.

Please provide:

• Purchased add-on name
• Intended add-on name
• License key
• Payment email
• Work email

Yes. A single-user license works on any computer as long as you are signed into the licensed Google account.

Yes. A single-user license can be used with multiple forms by the licensed user.

Usually within a few minutes after payment completes.

If payment is pending, the license key may not be generated until the payment clears.

Possible reasons:

• The PayPal account email is different from your work email.
• Payment is pending approval.
• Transaction has not settled.
• Wrong company was paid.
• Typo in payment email.

Send the PayPal transaction ID and payment email.

The license is sent to the email entered during checkout or the PayPal-associated email address.

If that email is not your work Google account, apply the license key from your work account to reassign it.

Open the add-on from the correct Google account, go to License, and apply the license key.

If you cannot access the wrong email to get the key, contact support with payment details.

Yes. Send:

• Correct email
• Mistyped email, if known
• Payment receipt or transaction ID
• Add-on name

Yes. The license key can be applied to the work account through the add-on’s License menu.

Yes. Purchase the license and provide the license key to the end user. The end user applies it from the add-on’s License menu.

A license key can usually only be reassigned once. After that, support may need to assist.

No. A lifetime single-user license can usually be reassigned only once.

If staff changes regularly, consider a domain license.

Generally, no.

Most licenses are one-time payments. You will not be automatically charged after the license period ends.

Usually no. Since licenses are one-time payments, there is normally nothing to cancel.

If you believe you were charged again, send the receipt or transaction details to support.

No. You will not be automatically charged after the free trial.

You must manually purchase a license to continue using paid features.

If there is no two-month option, purchase two one-month licenses.

Accepted payment methods usually include:

• Credit card
• Stripe
• PayPal
• Purchase Order / PO billing for U.S.-based schools, nonprofits, and organizations when approved

For school, nonprofit, organization billing, or PO questions, please contact support with the add-on name, license type needed, organization name, billing email, and any required invoice details.

Refunds may be issued for:

• Duplicate payments
• Wrong add-on purchase
• Accidental purchase
• Wrong license type
• Payment errors

Refunds usually take 1–3 business days, depending on the payment provider.

Yes. Please contact support and include the add-on name, payment email, receipt number if available, and the billing name you want on the invoice.

Invoices are usually prepared within 24 hours.

Yes. Send the add-on name, payment email, receipt number if available, and billing name. Support can review the request and prepare an invoice when possible.

Yes. Contact support with the add-on name, license type, term length, organization name, and billing email. Support can review the request and provide the next steps.

No. We do not publish fixed discount codes on the public FAQ page.

Nonprofit organizations, schools, and educational organizations may contact support to ask about available special pricing. Please include the organization name, website, add-on name, license type needed, and Google account email.

Yes. Eligible organizations can contact support to request tax or billing documents when needed for purchasing or vendor setup.

Please include the organization name, billing contact, add-on name, and the document type requested. Do not send sensitive tax or banking details through a public form.

Some U.S.-based schools, districts, nonprofits, and organizations may be able to use purchase order billing after support review.

Contact support with the add-on name, license type, term length, organization name, billing email, and any purchasing requirements. Support will confirm the next steps.

Some approved organization purchases may support check payment.

Please contact support before mailing a check so you receive the current payment instructions. Do not rely on an old invoice, old email thread, or copied address from another source.

Yes. Support can review vendor or supplier registration requests for Everest Web Deals add-ons.

Send the registration instructions, organization name, add-on name, deadline, and the correct contact email for follow-up. If a purchasing portal invitation is required, send it to the support email.

Yes. If your organization needs product verification, sole source information, or purchasing documentation, contact support with the add-on name and required document format.

Support will review the request and provide available documentation when appropriate.

Yes. Schools and organizations may contact support for privacy, data protection, or security review requests related to a specific add-on.

Please include the add-on name, organization name, required document, deadline, and the contact person for questions. Word or PDF format is usually easiest to review.

Everest Web Deals can only help with purchases made for Everest Web Deals products.

If the charge appears to be from a different company, first check the receipt or bank statement and contact the company shown there. If you are unsure, contact Everest Web Deals support with the add-on name, payment date, amount, and receipt details.

Contact support before sending another payment.

Please include the organization name, invoice or quote number if available, check number if available, date mailed, and the address used. Do not send bank account numbers or sensitive payment details by email.

For most add-ons, no.

Everest Web Deals generally stores:

• Form owner email
• Partial form configuration
• Choice structure/count metadata

Student/respondent responses remain in Google Forms.

Some timer/quiz add-ons may store respondent email for exam tracking.

Data required for add-on functionality is stored in encrypted AWS RDS infrastructure in the USA.

Yes. Email support with:

• Add-on name
• Account email
• Form details, if relevant
• Data deletion request

Choice Eliminator does not store student personal data such as names, emails, or submitted answers. It stores technical metadata needed to manage form choices and limits.

No. Everest Web Deals support history states that add-ons do not use or sell user data for AI/ML training.

No. The add-ons are Google Workspace Marketplace apps and do not access customer Gmail content.

For most add-ons, no. Respondent answers stay in Google Forms.

Yes. It may store partial form structure and choice-count metadata needed to enforce limits.

No. If the add-on was installed by your Workspace administrator, only the administrator can uninstall or disable it.

Yes. The purchaser will receive a license key, and the end user can apply it from the add-on’s License menu.

Use the email where you want the license key delivered.

If the payment email is different from the Google Forms account, apply the license key from the Google Forms account to reassign it.

Usually the form owner should install and configure the add-on.

If you are not the form owner, you may get permission errors.

A Workspace Domain license covers all users within your organization’s Google Workspace domain.

Example:

If your domain is:

@example.org

Then all users with emails ending in @example.org are covered.

Yes. A Workspace Domain license covers unlimited users within the licensed domain.

Yes. New users under the same domain are automatically licensed.

Open the add-on using an account under the domain, go to License, and apply the domain license key.

Once applied, the license activates for the entire domain.

Yes. The system may show one license, but the domain license applies to all users under the domain once activated.

Domain licenses are generally applied to the whole email domain, not a specific organizational unit.

If only a few users need access, single-user licenses may be more appropriate.

Usually no.

If responses were not linked to Google Sheets or backed up before deletion, they cannot be recovered.

No. Deleted Google Forms responses are not moved to trash and cannot be restored through Google Forms.

Before collecting responses:

1. Open Google Form.
2. Go to Responses.
3. Link responses to Google Sheets.

This keeps a spreadsheet copy of submitted responses.

Schedule Reset may remove responses from the Google Form, but linked Google Sheets data should remain.

Always verify that responses are linked to a spreadsheet before using reset/restore features.

Possible causes:

• Google email quota reached
• Incorrect manually entered email
• Spam/junk filtering
• Recipient email server blocked the message
• Google Forms settings not configured
• Corporate firewall rules

Google’s native response receipt feature is controlled by Google Forms.

The add-on cannot block or intercept Google’s native response receipt emails.

In Google Forms:

1. Open Settings.
2. Go to Responses.
3. Enable Send responders a copy of their response.

For Choice Eliminator, if using add-on email feature, also enable it in the add-on configuration.

If the add-on supports it, open Response Manager, find the response, and click Send responders a copy of their response.

Yes, but make sure the add-on schedule is saved correctly.

If Form Response Limit is supposed to open the form later, the form can be closed first and then opened by the scheduled trigger.

Possible causes:

• Time zone mismatch
• Incorrect saved date/time
• Multiple Google accounts
• Trigger issue
• Manual opening
• Another script or add-on

Ask for saved configuration details and form link in text.

Possible causes:

• Trigger failed
• Google Apps Script quota/trigger issue
• Multiple Google accounts
• Form not published correctly
• Another add-on/script conflict

Ask for Editor access if urgent.

Open the add-on configuration, set the new deadline, and click Save.

Clear the response limit and date/time fields, then click Save.

If needed, uninstall the add-on from Workspace Marketplace.

Remove or clear limits in the add-on configuration and click Save.

If expired and unable to save, contact support or renew/extend temporarily.

Open add-on configuration and remove/clear limits or stop using the custom add-on URL.

To fully uninstall the add-on, use Google Workspace Marketplace.

No. Uninstalling the add-on should not delete Google Form responses.

If Form Choice Limiter removed options from the original Google Form, you may need to restore or manually re-add them.

Choice Eliminator does not remove original options.

Restore can bring back options removed by the add-on and reset counts, depending on add-on.

Important: Some restore/reset actions may clear form responses. Always back up to Google Sheets first.

It can, depending on the add-on and action. Always warn customers to back up responses to Google Sheets before using Restore/Reset.

Yes. Form Quiz Timer is free for educational use.

No participant limit has been stated for the free version.

Make sure the Google Form is configured as a quiz and that points are assigned to questions.

Yes. Form Quiz Timer is the recommended add-on for quiz attempt limits per person.

Google Sheets does not automatically recalculate formulas when only cell color changes.

Use the add-on sidebar refresh/reapply option to force recalculation.

Refresh the page, wait 30–60 seconds, then open the add-on menu again.

If unresolved, try signing in with only one Google account or using incognito mode.

Yes. Nonprofit organizations may qualify for special pricing. Please contact support with your organization name, website, add-on name, license type needed, and Google account email. Our team will review the request and share available options.

Yes. Schools and educational organizations may qualify for special pricing. Please contact support with your school name, add-on name, license type needed, and Google account email.

Often yes. Contact support with your organization, use case, and Google account email.

Yes, you can share the add-on-provided custom URL publicly if your form is meant to be public.

For private forms, use sign-in/domain restrictions.

Google Workspace editor add-ons are not fully supported in Google Forms mobile apps.

Use a desktop browser on a computer for configuration.

Yes. QR codes simply point to the form URL.

The QR code itself has no scan limit.

Some add-ons support custom messages. If the default system message cannot be translated, send the exact message text to support for review or feature request.

Single-user licenses can usually be reassigned only once.

If staff change frequently, a Workspace Domain license is recommended.

Yes. If only one user needs the add-on, purchase a single-user license.

If many users need access, purchase a Workspace Domain license.

Send:

• Add-on name
• Form edit link
• Custom add-on URL, if applicable
• Exact error message text
• Configuration details in text
• License screen message in text
• Payment email, if license-related
• Description of expected vs actual behavior

1. Open the form in edit mode.
2. Click the three dots in the upper-right corner.
3. Click Add collaborators.
4. Add:

everestwebdeals@gmail.com

1. Set permission to Editor.

Editor access allows support to inspect configuration and reproduce the issue.

Do not send passwords. Never share login credentials.

This usually means the form is not publicly accessible through the respondent link.

Check these settings:

1. Open your Google Form.
2. Click Publish or Published in the top-right corner.
3. Confirm the form is published.
4. Under responder access, choose Anyone with the link.
5. Save the settings.
6. Open Choice Eliminator again and click Save.

If the error continues, try logging out of other Google accounts or using an incognito window.

Most often, the device that does not work is using the original Google Forms URL instead of the Everest Web Deals custom URL.

For Choice Eliminator, respondents must use the custom URL:

https://form.everestwebdeals.co/?form=<FormId>

Also check:

• Browser cache
• Multiple Google accounts
• Old saved form link
• Different respondent URL copied on different devices

This can happen when:

• The add-on configuration was not saved.
• The form was copied and the add-on was not configured on the new copy.
• The trial/license expired before configuration was saved.
• The form’s publish/access settings changed.

Open the add-on configuration, check your limits/settings, click Save, and then use the newly generated add-on URL.

The copied form may not retain all add-on configuration correctly.

After copying a form:

1. Open the copied form.
2. Open the add-on configuration.
3. Re-check all limits/settings.
4. Click Save.
5. Use the correct respondent URL for that copied form.

Yes, but it is often safer to make a copy of the old form and configure the add-on again.

Recommended approach:

1. Make a copy of the old form.
2. Update dates/options.
3. Reset or clear old responses only if you have backed them up.
4. Configure the add-on again.
5. Click Save.
6. Test before sharing.

If you are using a limiter that counts existing responses, old responses may affect current limits.

Before reusing a form:

• Export old responses to Google Sheets.
• Make sure you have a backup.
• Clear/reset old responses only if you no longer need them in the form.
• Configure and save the add-on again.

Some add-ons count total responses stored in the Google Form. If old responses remain, they may count toward the limit.

Example:

If an option has a limit of 20 and 10 old responses already exist, only 10 additional selections may be available.

Possible causes:

• Responses were submitted before the add-on configuration was saved.
• Option text was changed after responses were submitted.
• You are checking Google Sheets instead of Google Forms response data.
• The original Google Forms URL was used instead of the add-on URL.
• You are using the wrong add-on for the desired behavior.

The add-on counts options by exact text.

Google Forms treats these as different options:

Ankeeny
Ankeny
Ankeny 

Even a typo fix, extra space, punctuation mark, or formatting change can create a new option count.

You can either:

1. Revert the option text exactly to the original text, then save; or
2. Keep the new text and set the limit based on remaining available spots.

Example:

• Original option had 10 responses.
• New corrected option has 8 responses.
• Total desired limit is 20.
• Set the new option limit to 10 or 12 depending on how you want remaining spots counted.

If using Form Choice Limiter, counting starts after you click Save in the add-on configuration.

Responses received before saving may not be counted by the add-on.

For checkbox questions, one respondent can select multiple options.

Example:

• 17 form responses
• Two respondents each selected two options
• Total selected options may be 19 or more

The add-on counts option selections, not just form submissions.

Possible reasons:

• Another form limiter add-on is installed.
• A Google Forms setting or script closed the form.
• “Disable accepting responses on submit” or another closing feature was enabled.
• A total response limit add-on was used instead of a choice limiter.
• The form was manually closed.

Check installed add-ons and Google Forms settings.

This setting temporarily disables accepting responses during submission to reduce the risk of simultaneous overbooking.

It may help in lower-volume situations, but it cannot fully prevent over-limit responses when many users submit at the exact same time.

For high-volume forms, use Choice Eliminator for Google Forms™.

No. Because Google Forms processes simultaneous submissions independently, overbooking may occur if multiple respondents submit at nearly the same moment.

For stronger high-volume protection, use Choice Eliminator for Google Forms™.

Choice Eliminator is designed to better handle high-volume choice limiting because respondents submit through the Everest Web Deals custom URL.

However, users may still see a “Please wait” message if many people submit at the exact same moment.

It means another respondent is submitting at the same moment, and the add-on is preventing a conflict.

The respondent should wait briefly and try again.

Choice Eliminator is designed for high-volume usage, but if many users submit within the same fraction of a second, some may need to retry.

For very large launches, advise users to refresh or retry if they see a temporary message.

Google Workspace add-ons depend partly on Google server load, browser state, and network speed.

Try:

1. Refresh the page.
2. Wait 30–60 seconds.
3. Reopen the add-on.
4. Use Chrome.
5. Try incognito mode.
6. Use only one signed-in Google account.

Response Manager may load slowly if the form has many responses.

If the form has hundreds or thousands of responses, wait for it to finish loading.

If it never loads, contact support and share the form as Editor.

If the add-on supports Response Manager:

1. Open Response Manager.
2. Find the response.
3. Use the edit option.
4. Update the response.
5. Submit changes.

The add-on should recalculate limits after the edit.

This depends on Google Forms settings.

To allow or disable this:

1. Open Google Form.
2. Go to Settings.
3. Open Responses.
4. Toggle Allow response editing.

Yes, when edits are handled through the form/add-on correctly, limits should recalculate and the previous choice should become available again if capacity allows.

Use Response Manager to delete or update their response. The count should recalculate and reopen the spot.

Yes. A simple workaround is to add a separate option such as:

Waitlist

or create a separate waitlist form and link it in the closed-form message.

Some add-ons support custom messages. Check the add-on configuration for:

• Custom closed-form message
• Limit reached message
• Options limit reached action

If the specific message cannot be changed, contact support with the exact message text.

These are actions for choices that reach their limit.

• Disable and strikethrough: option remains visible but cannot be selected.
• Hide: option is hidden from respondents.

Use Strikethrough if you want respondents to see what is already full.

Use Hide if you do not want unavailable options shown.

The add-on works with the form. Google Sheets is only a copy of responses. If you change form structure or hide/remove options, the linked sheet may show old columns or copied values.

If needed, export responses to a new spreadsheet.

Duplicate columns may appear if form question/option structure was changed after responses were already linked to a sheet.

Google Sheets does not always cleanly restructure old response columns.

You can:

1. Open Google Forms.
2. Go to Responses.
3. Click the Sheets icon or three-dot menu.
4. Select a new spreadsheet destination or export again.

No. Editing the linked spreadsheet does not change original Google Form responses.

The add-on reads original Google Forms responses, not spreadsheet edits.

Because Google Sheets is only a copy of form responses. The original response data is stored in Google Forms.

Use Google Forms or Response Manager to edit/delete responses.

This message appears when a choice has reached its limit or has been disabled/removed by a limiter.

If it appears incorrectly, check:

• Option limit
• Response count
• Old responses
• Changed option text
• Other limiter add-ons
• Whether you are using the correct add-on URL

Yes.

Open the add-on configuration, clear or set limits to zero depending on the add-on, then click Save.

If the license expired and you cannot save, contact support or renew/extend the license.

If you have not clicked Save, close and reopen the add-on.

If you already clicked Save, manually change the limits and save again.

Check:

• Did you click Save after applying?
• Are there special characters in options?
• Are you using the correct add-on?
• Are you signed in with the correct account?

Send the exact message text if unresolved.

Known causes include:

• Special characters in option text
• Apostrophes
• Double quotes
• Hidden characters
• Very long option text
• Unsupported question type
• Wrong add-on

Try temporarily removing special characters and saving again.

Sometimes, yes. Past issues involved double quotes (") and apostrophes (') in option text.

If limits fail to save, try removing or replacing special characters and then click Save.

Yes. Form Choice Limiter supports dropdown questions.

If dropdown options disappear incorrectly, check for other limiter add-ons or changed option text.

Yes. Google Forms dropdowns may have limitations with very large lists, such as around 1,000 options.

If your dropdown has more than 1,000 options, split the options into categories or use a different add-on/setup.

Recommended options:

1. Split options into multiple questions/categories.
2. Use Choice Eliminator if appropriate.
3. Reduce the number of dropdown items.

Be careful. Dynamic form add-ons like Form Ranger may restore or change choices after a limiter removes them.

This can cause limits to fail.

Use only one add-on or carefully configure dynamic add-ons so they do not overwrite limiter changes.

Another add-on or script may be restoring them.

Common examples:

• Form Ranger
• Dynamic Forms
• Other limiter add-ons
• Custom Apps Script

Create a clean copy of the form and configure only the Everest Web Deals add-on.